At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our purpose with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the excellent know-how required to beat the challenges of immediately’s technological setting. Let’s dive into the small print of what Assist Enablement at Black Belt appears to be like like:
Stage 1: Foundational Assist Expertise
- Self-Diagnosing Points: Be taught to establish and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers tips on how to arrange and handle Good Accounts, in addition to tips on how to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Easy methods to Have interaction TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Assist Methods
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with frequent technical points.
- Finest Practices: Be taught the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to strengthen studying by way of sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Arms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Monitor content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest expertise traits and sensible insights, we make sure that our companions are well-equipped to ship distinctive assist and preserve clean operations for his or her clients.
Go to the Black Belt Academy immediately to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to deal with any problem that comes your manner.
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